Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of receiving your order. If the item shows signs of use or damage, we reserve the right to deny the return request. Please ensure that all tags and labels are intact before returning any item.
Return Process
To initiate a return, you must email us at [email protected]. In your email, please include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns sent without prior authorization may not be accepted. Ensure you follow the instructions provided to avoid any issues with your return.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us. If you receive a defective or incorrect item, please contact us immediately for further instructions.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that processing times may vary depending on your bank or credit card company. We aim to process refunds as quickly as possible, typically within 7-10 business days after receiving the returned item.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return process outlined above to ensure your return is handled correctly. This policy helps us manage inventory effectively and ensures that you receive the correct item in a timely manner.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Provide a description of the issue along with photos if possible. We will assess the situation and may offer a replacement or refund based on the circumstances. It is important to report any issues promptly to ensure a satisfactory resolution.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed. All communication regarding returns and refunds must be conducted through email to maintain a clear record of your requests. Thank you for shopping with us.